What is this about?
NHS 111 is now available 24 hours a day, 365 days a year and calls from both landlines and mobiles are free. The service is part of a national programme to make it easier for the public to access urgent health services.
Dialing 111 will get you through to a team of fully trained call advisers, who are supported by experienced nurses. They will ask you questions to assess your symptoms, and give you the healthcare advice you need or direct you to the right local service. The NHS 111 team will, where possible, book you an appointment or transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately, just as if you had originally dialled 999.
When do I use it?
You should call 111 if:
- You need medical help fast, but it is not a 999 emergency;
- You think you need to go to accident and emergency or another NHS urgent care service;
- You do not know who to call for medical help or you do not have a GP to call;
- You require health information or reassurance about what to do next.
For less urgent health needs, you should still contact your GP in the usual way.
For more information please visit the NHS Choices website.