Islip Medical Practice

Services

Index

Home Visits

If you are too ill to attend surgery and require a home visit please request this before 10.00am and be prepared to give some indication of the problem so that the doctors can plan their visiting route appropriately.

NHS-111-logo-100Emergencies

If you need urgent medical care outside of normal surgery hours (between 6.30pm and 8.00am Monday to Friday) or weekends and bank holidays, please call 111. Our out-of-hours service is provided by Oxfordshire CCG. After 111 has triaged the call, they can arrange for you to see a local GP at Bicester Community Hospital.

Telephone Consultations

To talk to a doctor or nurse about a non-urgent problem, it is usually best to telephone between 11.30am and 12.30pm. If a doctor or nurse is available they will speak to you straightaway, otherwise we will arrange for a doctor or nurse to phone you back as soon as they are free.

Confidentiality

You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing will be said to anyone, including parents, other family members, care workers or teachers, without your permission. The only reason why we might want to consider passing on confidential information without your permission would be to protect either you or someone else from serious harm. In this situation, we would always try to discuss this with you first.

If you have any worries or queries about confidentiality, please feel to ask a member of staff.

If you would like to discuss matters of a confidential nature, either with our receptionists or a member of the dispensary team, we have a side room available in reception for this purpose.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask a receptionist for assistance.

Text Message Reminders

Where possible, we now try and send people a text message to remind them that they have an appointment.

Email

Patients may contact the surgery via This email address is being protected from spambots. You need JavaScript enabled to view it.. However, please be aware that it may take up to one week for such queries to be dealt with, depending on the availablility of your regular doctor. As a result, email should only be used for routine enquiries and not for anything requiring a more rapid response. Please continue to phone the surgery on 01865 371666 for all urgent queries.

door-switch

Wherever possible, you are encouraged to use the general practice email address, This email address is being protected from spambots. You need JavaScript enabled to view it., rather than those of individual doctors so that your email can be redirected in an appropriate way should your particular doctor be unavailable.

Disabled Access

There is access through the main door. We have a wheelchair available for use in surgery.

Results of Tests

Please ring for the results of any tests you have had organized by the practice. While we try to contact you with abnormal results, please do not assume tests are normal just because you have not heard from us. It is your responsibility to contact us. Please phone between 10.00am and 3.30pm for results. Tests arranged by hospital specialists will be returned to the specialists who requested them (they are not usually copied to us at the surgery as a matter of course). You should ring the consultant's secretary who will get the results sent to you.

Most tests require at least 3 working days. X-ray results usually require 7 days.

dispensary-1Dispensing

We dispense medicines for all our patients unless they live within one mile of a chemist. The dispensary is closed between 1pm - 2pm. Repeat prescriptions may still be collected but no new items will be dispensed during this time. Prescriptions issued during surgery appointments are dispensed immediately although patients may have to wait a short while for this to be done. Occasionally some medicines may have to be ordered from the wholesaler, so we ask that you give us at least 2 working days notice before collecting any requested medication.

Minor Surgery

Minor surgery is available at times arranged with individual doctors and patients.

Blood Clinic

A blood taking clinic is available Monday to Friday from 8.10am to 9.25am for booked appointments and 9.30am to 10.15am for a walk-in service.

Family Planning

Appointments can be made to see any doctor for family planning advice during normal surgery times. We provide a wide range of family planning including "the pill", contraceptive implants, coils and diaphragms.

Child Health Checks

 These are organised by our health visitor. She will be able to give more details at the appropriate time.

Adult Health Checks

These are available for all adults by appointment with our practice nurses. We also run special clinics for those with asthma, diabetes or ischaemic heart disease, as well as well woman checks and teenage advice clinics.

Care During Pregnancy

The GPs work with the midwives to look after women before and after the birth. Women wishing to have a home birth are welcome to discuss this with the midwives.

Practice Nurses

Our practice nurse team are trained to deal with a wide range of problems including wound care and dressings, family planning, smoking cessations, travel and child immunisations, cervical smears, ear syringing, lifestyle advice (diet, exercise, alcohol etc.) and health checks. Individual nurses can provide specialised advice for long-term conditions such as diabetes and asthma. If you feel able, it is helpful to us if you could give your reason for seeing the nurse to reception so that we can book you in to see the most appropriate nurse and make sure you have enough time for your appointment. Sisters Debbie Denton, Hilary Kilcoyne and Clare Brown are available every weekday morning and most afternoons and Sister Dianne Croft is available only on Fridays.

Healthcare Assistants

As well as running our blood taking clinic, our two healthcare assistants can also offer appointments for some other procedures. Please ask at reception for details.

Health Visitor

Our health visitor is based at Islip and contactable through the surgery on 01865 841976. She works Wednesday, Thursday and Friday but messages can be left on her answerphone on other days. She is trained in child health, health promotion and education and works mainly with children and families.

Midwife

Our midwife provides care and support for mothers during and after their pregnancies. She may be contacted Monday to Friday from 9am to 4pm on 01865 221696. At all other times, including weekends and Bank Holidays, please phone 01865 740204 and ask for the Blenheim Group midwife. Please be prepared to give your name, address and telephone number. The controller with then bleep the midwife on duty and ask her to contact you. For non-urgent calls, please phone 01865 220457 (answerphone).

District Nurses

Annie Webb, Claire Quick, Melinda Melson and Jess Chlvers may be contacted by ringing 01865 842615 and leaving a message on their answerphone. Messages left after 4pm will be picked up the following day. Their function is to provide nursing services to patients at home who are housebound.

Handling your personal data

The following IT systems are in use at the practice:

  1. Referral Management (using NHS numbers in referrals);
  2. Electronic Appointment Booking (the facility to book routine appointments online and, similarly, to cancel appointments;
  3. Online booking of repeat prescriptions;
  4. Summary Care Record (uploading details of your current medication and allergies to the national "spine" so that these are available for doctors involved in your care elsewhere);
  5. GP to GP transfers (the electronic transfer of records from practice to practice when you re-register;
  6. Patient Access to records (the facility to view your medical records online).

Please ask at reception if you are not already registered for online access and would like to be or if you would like access to your medical records enabled. Please also contact us in person or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. if you would like to opt out of the local or national summary care record.

Videoing Consultations

The doctors occasionally video consultations in order to help them improve their consultation skills. This will never be done without the patient's prior consent. Any tapes made are kept securely and destroyed after three years.

Fit Notes

Fit Notes (which, since April 2010, have replaced the old doctor's sick note) are available after seven days of sickness. You may not necessarily have to see your GP; a telephone consultation may suffice. Please telephone the surgery and speak to one of the receptionists. 

No Fit Note is available during the first seven days. Instead, you will need to complete a self certificate form. These should be available from your employer but can also be picked up at reception. A copy of the form can also be downloaded here.

Further information about the current fit note regime can be found here.

Private Fees

Some medical services provided are not covered under our contract with the NHS and therefore attract charges.  Examples include the following:- Medicals for pre-employment, sports and driving requirements (HGV, PSV etc).  Insurance claim forms, passport signing, prescriptions for taking medication abroad, private sick notes and vaccination certifictes.  the fees charged are based on the British Medical Associated (BMA) suggested scales and a  list of charges is on display in the waiting room and is also available here.

Medical Students

Medical students are sometimes attached to the practice for 2 - 3 weeks as part of their training. If you do not wish a student to be present during your consultation, please inform the receptionist.

Patients' Comments

The practice has an in-house complaints procedure. Patients are welcome to make comments, suggestions and complaints either verbally or in writing to the Practice Manager, Mrs Beverley Turner. Mrs Turner is responsible for following up all comments received by this route. There is also a suggestion box in the waiting room for those who prefer to keep their comments anonymous. In addition, the doctors are always prepared to speak with the patients during surgery hours about matters that may be troubling them.

Statement of Purpose

The practice's statement of purpose is available here.